Due to the COVID-19 pandemic, the K-Pop industry established stricter safety protocols for both fans and idols. Fan meetings, for example, are now held online. What would happen if you were to accidentally drop the call during an online fan meeting?

Two seasoned SEVENTEEN fans—Woobin and Sehwa—answered this very question on an episode of AYO‘s “Comment Defenders” series.

What happens if you hang up the call by mistake?! And what if your mom calls you for a meal?

— Netizen question

According to the girls, it is strictly forbidden to call back if you are the one who disconnected in the first place.

If it’s the idol experiencing problems, however, then they will call you back.

If it’s disconnected because of bad reception, or the screen froze and you can only hear them say ‘hello’ and they can’t hear you at all, then they hang up first and call back.

— Sehwa

She further reiterated that you are absolutely not allowed to reconnect if you dropped the call first.

As Woobin put it, “It’s an opportunity that never comes back“.

Here’s to hoping this never happens to fans during a long-awaited call with their bias! Learn more about K-Pop fan meetings in the full video below.